Shipping (Help)

How are my products packed?
Products unless otherwise stated are always bulk packed.
Where are my products shipped from?
Products will be fulfilled from multiple points across our supply chain. Our system will help you calculate the most efficient way to produce and fulfil a particular product. After adding the products to your cart, head to the checkout page and fulfilment locations will be listed for each respective product.
How can I check the status of an order?
Login to your account, use the dropdown menu on your account name (top right hand corner) and click orders.
What shipping methods are available?
Our preferred shipping method at the moment is via EMS, these packages offer the most value for money and reliability. They will be managed by your local postal services once they are in the respective countries.
Is tracking available?
Tracking availability is 100% accurate at fulfilment destination. Once the packages leave fulfilment destination, tracking is dependant on local postal services.
How long is fulfilment time?
We take about 2~7 business days for DTG apparels and 7~14 business days for carry accessories. Screen printed products require 8~12 business days. Express orders are available and will be fulfilled within 3~5 business days. An express of 10% of order total or $50 whichever is high will be levied for urgent orders.
What’s the average transit time?
For products made and shipped within a country, shipping time should not exceed 3 business days. Products that are shipped internationally will take on average 4~9 business days via EMS.
What are your shipping rates?
Shipping rates are calculated at checkout based on your order total. We do not at this moment have a fixed rate chart as products are fulfilled from multiple destinations
How are taxes handled?
All import taxes are handled at destination and you are liable for them. To calculate import taxes, check with your local customs. To estimate your taxes = (Total order value + shipping) * Tax amount.
What if the recipient’s address was wrong?
Please drop us an email at hello@merchfoundry.com as soon as possible. Once the package has been shipped out, we are not able to make any changes.
My order status shows, returned to sender, what now?
us a mail and we will have to keep a lookout for your order. You are fully liable for re-shipping fees.
What if the product is damaged in the mail?
Products are shipped with sufficient protection, if a package is damaged, take photo evidence, a formal claim will be taken up with postal services. All cases are assessed on a case to case basis and we have the ultimate discretion whether or not to replace a product.